W

e all fear it -- the unforeseen technical glitch that causes problems during a live demo. While glitches are always possible, the virtual event platform we are using is built on video infrastructure by Amazon Web Services. Amazon, being Amazon, knows a thing or two about scalability. However, the most robust architecture in the world won't save you if your own internet connection isn't fast enough.

That's right. You might end up experiencing technical issues that are due to your own speed constraints, not the platform. This post contains a few tips to help you avoid some unpleasant surprises.

1. Test your upload speed.

From wherever you are planning to do your demo, test your Internet speed. And what counts is the upload speed, not the download speed. You want between 5Mbps and 10Mbps consistently.

There are many free internet speed test tools available on the web today. Your own Internet Service Provider has one. Technically they are all about the same, but it's good to start with your own ISP's speed test. If you're not sure, just Google "Internet speed test" and pick out one that you like best. (At the time of this writing, Google has its own speed test that comes up first in the results, in partnership with Measurement Lab.)

Please note, we don't endorse any particular speed test tool.

If your speeds aren't at least 5Mbps, talk with your Internet Service Provider about upgrading upload service. Or think about doing your live demos from a different location.

2. Shut down all non-essential Internet traffic out of your plant.

From wherever the location that you'll be doing demos from, issue a moratorium on all non-essential Internet traffic, particularly on the upload side, during scheduled demo times. Avoid transferring large files; prevent customers or others from being able to download large files from a server that you host on premises.

3. Run some test demos

Each live demo comes with up to three tests or dry runs. Don't skip these tests. This is where you can make sure your particular combination of hardware, video and audio will work. It's also a great time to test your lighting and placement, if you are streaming a demo 100% live off your plant floor.

If you're going to be playing video clips during your live demo, make sure those clips are uploaded and ready to go. If you are going to do some toggling between different videos or experimenting with when to be live and when to play a video, the test is the time to experiment with this.

You can share your live test feed with up to two people. In cases where you don't have anyone to monitor the live test feed, the tests are recorded and available for review for up to a week after the test.

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Posted 
Sep 9, 2020
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